Warranty Information

Do I Have to Use the Car Dealership for Servicing?

This question is often asked of me, “Do I have to return my new car to the dealer for regular servicing such as oil changes, tune-ups, or adjustments in order to maintain my new car warranty”? There is a widespread misconception that if work is done by someone other than the selling dealer that the warranty will be voided. This is incorrect. Let me use my column to answer this question and save you time and money.

  •  You do not have to return to your new car dealer for regular maintenance.
  • A dealer cannot deny you repairs covered under the manufacturers warranty if you have not returned to the dealer for maintenance. A dealer can do so if no maintenance or lack of maintenance has caused the failure.
  • Oil changes, tune-ups and maintenance can be performed by yourself or any repair facility competent to perform these services as outlined in your owners manual.
  • You must keep records of these services (or receipts of items if you performed these services yourself) to provide if there is a question about whether or not the car has been maintained.
  • Your owners manual may indicate two different service schedules; if so, you should follow the service schedule under “severe service” in New England due to temperature extremes, salt and snow.
  • Any and all repairs covered by a manufacturers warranty must be performed by an authorized dealer unless you wish to pay for these services yourself. If you breakdown out of town and cannot find an open dealer close by, then you can have any repairs done on an emergency basis at your own expense and then submit the receipts to your selling dealer or zone office for reimbursement. In most cases, some or all of this expense will by reimbursed.

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From Our Customers

So one day I get a frantic call from my wife who is stuck on a hill and everytime she takes her foot from the brake the car rolls back and will not go forward. After a few tense minutes and a great Tyngs police officer she was safe and parked. I arrived and the car would not shift to drive. Call a tow truck and off the J&R it goes. Before he even had a chance to look at it, it seemed the obvious was a transmission close to the tune of 5000.00. John was having none of it. He dropped the pan and found a factory stainless line (forward) disconnected from the transmission. 300.00 later and on the road she was again. Moral of the story? How many mechanics and or trans shops would have passed on honesty for money?? Quite a few my past experiences would prove, not John he is my type of mechanic in the sense of it is what it is and he explains that! If your looking for superior work, and superior ethics J&R Auto should be our mechanic!!!! Andrew And Jill Labonte

Andrew Labonte