Warranty Information

Do I Have to Use the Car Dealership for Servicing?

This question is often asked of me, “Do I have to return my new car to the dealer for regular servicing such as oil changes, tune-ups, or adjustments in order to maintain my new car warranty”? There is a widespread misconception that if work is done by someone other than the selling dealer that the warranty will be voided. This is incorrect. Let me use my column to answer this question and save you time and money.

  •  You do not have to return to your new car dealer for regular maintenance.
  • A dealer cannot deny you repairs covered under the manufacturers warranty if you have not returned to the dealer for maintenance. A dealer can do so if no maintenance or lack of maintenance has caused the failure.
  • Oil changes, tune-ups and maintenance can be performed by yourself or any repair facility competent to perform these services as outlined in your owners manual.
  • You must keep records of these services (or receipts of items if you performed these services yourself) to provide if there is a question about whether or not the car has been maintained.
  • Your owners manual may indicate two different service schedules; if so, you should follow the service schedule under “severe service” in New England due to temperature extremes, salt and snow.
  • Any and all repairs covered by a manufacturers warranty must be performed by an authorized dealer unless you wish to pay for these services yourself. If you breakdown out of town and cannot find an open dealer close by, then you can have any repairs done on an emergency basis at your own expense and then submit the receipts to your selling dealer or zone office for reimbursement. In most cases, some or all of this expense will by reimbursed.

John Says...

If life does a job on your car, you can bet we’ll do a better one.

John's Beautiful Face

From Our Customers

 John at J&R Foreign Car Repair provides excellent service at an incredible price.

John’s ability to diagnose the most difficult problems, provide required repairs, and keep the bill to a reasonable level is amazing. John saved me from purchasing another used car. I have a Nissan Maxima 1995 purchased new it has about 100k miles with a serious starting problem. The starter will turn but it will not start. I had taken it to 5 mechanics before. All were extremely nice and, I thought, very knowledgeable- they have worked on various problems for me earlier and always provided a great service and very reasonable prices. Each has performed various diagnoses and some repair varied from replacing the ignition key, to the starter, various sensors, and spark plugs. The car seems to run better then it reverts to the same old behavior. At the end they all recommended taking it to the dealer. They all indicated to take it to the dealer citing their ability to diagnose the problem is limited to the diagnostic software they had and the dealer had full access to the software they will be able to provide more accurate diagnosis . Based on their recommendations I took the car to IRA Nissan in Tewksbury the bill was unreal very high compared to the 5 mechanics. Same thing the car performed a bit better but nothing tangible the same old problem.

So at this point I am ready to dump the car in the junk yard…..I took the car to John he kept it for few days and was able to diagnose the problem very effectively. John replaced the on board computer and couple of sensors. The car is running like new and the best part at a fraction of the cost of the dealer. John was able to diagnose and fix the problem accurately where 5 gas stations and the dealer where not able to do so. What a great service not to mention the price was more then reasonable. Now I can use the car for another 100k miles.

John saved me at least $5000-$7000. I don’t have to purchase another car for a while. I would strongly recommend John for any repair especially for foreign cars such as Audi, Mercedes……

– Elias