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Warranty Information

Do I Have to Use the Car Dealership for Servicing?

This question is often asked of me, “Do I have to return my new car to the dealer for regular servicing such as oil changes, tune-ups, or adjustments in order to maintain my new car warranty”? There is a widespread misconception that if work is done by someone other than the selling dealer that the warranty will be voided. This is incorrect. Let me use my column to answer this question and save you time and money.

  •  You do not have to return to your new car dealer for regular maintenance.
  • A dealer cannot deny you repairs covered under the manufacturers warranty if you have not returned to the dealer for maintenance. A dealer can do so if no maintenance or lack of maintenance has caused the failure.
  • Oil changes, tune-ups and maintenance can be performed by yourself or any repair facility competent to perform these services as outlined in your owners manual.
  • You must keep records of these services (or receipts of items if you performed these services yourself) to provide if there is a question about whether or not the car has been maintained.
  • Your owners manual may indicate two different service schedules; if so, you should follow the service schedule under “severe service” in New England due to temperature extremes, salt and snow.
  • Any and all repairs covered by a manufacturers warranty must be performed by an authorized dealer unless you wish to pay for these services yourself. If you breakdown out of town and cannot find an open dealer close by, then you can have any repairs done on an emergency basis at your own expense and then submit the receipts to your selling dealer or zone office for reimbursement. In most cases, some or all of this expense will by reimbursed.
Brian at Stellar Web Studios

2 Responses

01.29.14

Using the car dealership is no longer necessary for a car servicing. Cars that are in warranty should be taken to the car dealership for service, but since it is not necessary you can take the car to any certified repair shop and ask them to keep a service record for the car.

01.29.14

Using the car dealership is no longer necessary for a car servicing. Cars that are in warranty should be taken to the car dealership for service, but since it is not necessary you can take the car to any certified repair shop and ask them to keep a service record for the car.http://www.skauto.com.au/

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John Says...

There’s no way easy way to say this, but your car works better now than it did when you brought it in.

I guess that was pretty easy.

John's Beautiful Face

From Our Customers

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John’s ability to diagnose the most difficult problems, provide required repairs, and keep the bill to a reasonable level is amazing. John saved me from purchasing another used car. I have a Nissan Maxima 1995 purchased new it has about 100k miles with a serious starting problem. The starter will turn but it will not start. I had taken it to 5 mechanics before. All were extremely nice and, I thought, very knowledgeable- they have worked on various problems for me earlier and always provided a great service and very reasonable prices. Each has performed various diagnoses and some repair varied from replacing the ignition key, to the starter, various sensors, and spark plugs. The car seems to run better then it reverts to the same old behavior. At the end they all recommended taking it to the dealer. They all indicated to take it to the dealer citing their ability to diagnose the problem is limited to the diagnostic software they had and the dealer had full access to the software they will be able to provide more accurate diagnosis . Based on their recommendations I took the car to IRA Nissan in Tewksbury the bill was unreal very high compared to the 5 mechanics. Same thing the car performed a bit better but nothing tangible the same old problem.

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